Billing & Refund Policy

  1. Billing Cycle: Your billing cycle starts on the day you signed up for a paid plan and renews monthly. Plan usage limits are reset on this day.

  2. Automatic Billing: Your card details are securely stored with Stripe and your card is automatically billed every month as per your plan charges.

  3. Moving from Free to Paid Plan: Your card is immediately charged as per the plan amount.

  4. Moving from Low to High Priced Plan: Prorated balance if any is deducted from the High Price Plan you choose and the balance is charged immediately to your card.

  5. Moving from High to Low Priced Plan: Prorated balance if any will be adjusted towards the Low Priced Plan (or) will be refunded to you within 30 days, subject to meeting conditions in Points 8 & 9 below. Write to [email protected] for a quicker refund.

  6. Moving from a Paid to Free Plan: Prorated balance if any will be refunded to you within 30 days subject to meeting conditions in Points 8 & 9 below. Write to [email protected] for a quicker refund.

  7. No longer using Send With SES? Switch to the Free Plan if you are paying for but no longer wish to use Send With SES. Write to [email protected] asking for a refund. Prorated balance if any will be refunded within 30 days.

  8. PLAN ABUSE: You will not be refunded if you switch to a High Priced Plan, send more than 1,000 emails, and then switch back to a Low Priced or Free Plan.

  9. SPAM SENDERS: You will not be refunded if your account is marked as a Spammer (Bounce + Unsubscribe + Complaint Rate >= 5%).

Billing Support: [email protected] Legal Billing Entity: Kepler Data Science PTE. LTD. Your bank will mention Send With SES in your billing statement.

Need help? Write to [email protected]